Case Study
The Role of Physician Leadership in Establishing a Contact Center
UCHealth implemented an innovative physician leadership model to establish a best-in-class contact center that features appointment scheduling, patient preregistration, referral management, prescription refill coordination, and nurse advice.
Case Study
Formation and Implementation of an Accountable Care Entity
Nine health systems, their affiliated providers, and a payer created a pathbreaking partnership that is reinventing healthcare delivery for Medicaid recipients across the state of Illinois.
Case Study
Helping a Major Children’s Hospital Transition to a New Facility
ECG helped an internationally renowned children’s hospital transition operations to a new location while maintaining care quality and delivery.
Case Study
A Unique Approach to Introducing Consumer Telehealth Pays Real Dividends
Cone Health successfully launches telehealth through a phased, provider-friendly approach.
Case Study
Improving Business Operations Processes
In the process of addressing operational issues, ECG enabled Easterseals Northern California (ESNorCal), then known as Easterseals Bay Area, to transform its process improvement methodology, helping solve its immediate problems and setting it up for future success.